Shipping & Return Policy
Shipping and Return
Shipping:
We ship your order FREE Of Charge with the most reliable freight carriers within 1-2 business days. Transit/Arrival times usually takes 3-7 business days after the product is shipped (depending on your location and not including weekends and holidays).
We’ll provide a tracking number after the item(s) is shipped so the customer can track the shipment online. The freight company will contact the receiver in advance to schedule a delivery date and time; we recommend that you have help available upon arrival. ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they might bring it onto your driveway/garage (if accessible for the truck), but not to your backyard or anywhere else inside the house. We make every effort to ensure that delivery of your order is in satisfactory time and condition; however we are not responsible for delays in transit beyond our reasonable control. Additional shipping fees will be applied for limited access areas such as but not limited to island, rural areas, etc.
Arrival:
Someone must be present at time of freight arrival to accept the package. Please be mindful of the condition in which freight will arrive; open your package carefully upon the arrival of your item and examine whether there is any damage to the item. Before signing the proof of delivery (bill of lading), count the boxes and inspect the package for any potential damage that may have occurred while in transit. It’s normal for the packaging to show some wear. Also DO NOT discard your packing materials immediately, in the case you might need to ship item back, all returns MUST be in original package as with any other product that must be returned whether for refund, exchange or replacement. NO EXCEPTIONS.
Pick-up:
The buyer or the representative of the buyer may choose to pick up the item(s) purchased if item(s) are confirmed to be in stock. The item(s) can be picked-up only during the hours of operation. ID confirmation will be required at the time of the pick-up. If requested, the Anve Kitchen And Bath personnel “ will provide help” put item(s) to your vehicle. Anve Kitchen And Bath is not responsible for any damage to the either vehicle or the merchandise during pick-up.
Return Policy:
We accept uninstalled/undamaged/unaltered merchandise, within 30 days of the purchase date, for a full refund (minus shipping charges) in the original form of payment.
NON-DAMAGE Returns
If you decide to return the product or refuse the item when there is no freight damage for any other reasons after/at the item arrival, the return policy is then in effect:
- Return must be in its original packing and condition.
- Any items returned without original packing is subject to 25% restocking fee.
- Buyer is responsible for original shipping costs and return shipping costs of freight to our warehouse. Contact customer service for the shipping rates via email [email protected].
- All returns are subject to inspection.
- Cancellations received after shipping, delivery or pick-up is treated as a return
Please note the surface characteristics of natural marbles, granites used for vanity topsare as subjective as it gets. Natural veining, crystal lines, local crystallization sometimes can be interpreted as defects as per the personal taste. There is no opportunity to tailor to each individual’s taste in marble, granites characteristics. Also, some of our furniture is handmade and there might be characters to each item that can be interpreted as imperfection. The pictures are for representational purposes only; they may not be exactly the same as you see on your screen. We do not consider these characteristics as reasons for delivery refusal.
Visible Damage Returns
If there’s a visible damage when you receive the package simply *** refuse the shipment and we will replace your order free of charge. Before any package is refused these simple steps should be followed otherwise your damage claim will not be honored.
- NOTE the damage on the Bill Of Lading.
- Take pictures of the damaged package, send it to info@@anvegroup.com.
(***If you refuse an item for any reason other than damage, you will be billed original shipping costs and return shipping cost to return the freight)
Concealed Damage/ Wrong Item Returns
If damage is discovered after the freight bill is signed, the buyer is responsible for filing a claim with Anve Kitchen And Bath customer service department within 5 business days after receiving item by contacting via email [email protected]. Return must be in its original packaging or well packed for freight.Photos are required to be sent via email to: [email protected] showing the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if return is authorized. For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the marble, we reserve the rights to provide material, credit.
Non-Returnable Items
All special orders, custom vanities, tiles, mosaics, cut to size vanity tops, kitchen cabinets, kitchen countertops, shower doors, showroom samples, any discounted sales are final, non-returnable.
