FAQs

What if I miss my scheduled delivery appointment?

anvekb2022-08-25T15:49:51+00:00Trucking company will reschedule your delivery but there will be a redelivery charge of $95.

Do I need to be present for the delivery?

anvekb2022-08-25T15:49:10+00:00Someone you authorize can receive the shipment and sign for the bill. Please make sure your party is aware of the policies. https://www.anvekitchenandbath.com/shipping-return-policy/ 

What if the products get damaged during shipment?

anvekb2022-08-25T15:48:46+00:00Visible Damage : When you receive your order, if it's damaged, simply refuse the shipment, we will replace your order free of charge. Please make sure to read the details. https://www.anvekitchenandbath.com/shipping-return-policy/

What if there’s a damage inside the cartons?

anvekb2022-08-25T15:48:02+00:00If there is visible Damage when you receive your order, simply refuse the shipment, we will replace your order free of charge. Please make sure to read the details. https://www.anvekitchenandbath.com/shipping-return-policy/

What if the products get damaged during shipment?

anvekb2022-08-25T15:47:17+00:00Concealed Damage : If damage is discovered after the freight bill is signed, the buyer has 5 business days to report it after receiving item by contacting via email [email protected]. We require pictures of the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if return is authorized. Please make sure to read the details. https://www.anvekitchenandbath.com/shipping-return-policy/

What happens if I receive a wrong item?

anvekb2022-08-25T15:46:17+00:00We'd be happy to fix that! Please visit https://www.anvekitchenandbath.com/shipping-return-policy/ to view our claim and return policy.