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FAQs

Frequently Asked Questions

Simply add the products to your shopping cart and follow the simple steps check out. You may also call us or e-mail us to place your order.
If an item is out of stock, we make every effort to update estimated time of arrival on the website. If no information is provided, please feel free to send an e-mail to [email protected] for an update.
Yes, you can place an order for an item that is out of stock. We will let you know the arrival date. This way when product arrives, your order is guaranteed.
We ship your order within 1-2 business days. Transit/Arrival times are usually 2-7 business days for the products to arrive, depending on your location not including the weekends and holidays.
Anve Kitchen and Bath proudly offers FREE Shipping. Please view our Shipping Policy to find out arrival times depending on your location. https://www.anvekitchenandbath.com/shipping-return-policy/
If an order is cancelled before the goods ship, your payment will be fully refunded. If you want to cancel an order after the goods ship, you still can return the product for a full refund but you will be responsible for freight charges for both ways. Please view our policy for more details https://www.anvekitchenandbath.com/shipping-return-policy/
Yes, we can store items purchased for period of 30 days, from the purchased date, free of charge.
Your order is inspected and prepackaged at the factories with cartons and styro foam protections . We place them on pallets and secure it with straps. Orders over 100 lbs, ship with the (LTL) freight carriers. We also deliver with our own trucks within 50 miles radious of our location. Orders less than 100 lbs ship via parcel carriers such as UPS, DHL or USPS.
We will e-mail you a shipping notification with your tracking number after your order ships. If your order is shipped via common carrier, the freight company will contact you in advance to schedule a delivery date and time.
It's a good idea to have help available when your order arrives since the freight company is only responsible for unloading this item off the truck.